2930Delegating versus abdicating
31Upward delegation and empowerment
32Applying the 80/20 rule and the 20/60/20 rule
33Cultivating and rewarding great behaviours
3435Mind your ABC customers and sell your D's
36Choosing the right customer
37Increasing the average value of a sale
38Guarantees and risk reversal
39Perceived value for customers
40Lifetime value of a customer
41Getting customers to come back more often
42WII-FM - The Language of Sales
43 ℗ 2011 Building Your Legacy © 2011 Ronald Coleman