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What Is Service Excellence?
The Difference Between Regular Customers and Loyal Customers
Service In A"3-Star" Hotel
Smile When Serving Your Customer
After Handling The Complain (Tip 1)
After Handling The Complain (Tip 2)
After Handling The Complain (Tip 3)
"Ada Yang Bisa Saya Bantu?"
How To Transfer Calls Successfully
How To Make Children Feel Comfortable In Your Shop
Repeat Your Customer's Request
Know The Real Value Of Your Customers
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